Template Event Product

Template Events allow you to set up events that can have the following features:

Template events monitor the usage of a Resource, ensuring that the Resource is no over-booked at any time. Additionally, Template Events can share Resource Capacity between multiple Products (including Room Booking Events)

Flexible Entry and Max upper limit


When you set up a template event, you can define a "Template" (the duration of the event itself), and the intervals between session "bands". This means that you can set up an event that will last for 1 hour, but particiants can join in at 15 minute intervals.

The above example shows four groups of participants attending a Template Event.

 It is important to note that a "Session" for a Template Event is not the same as a Booking. If a Template event is set up to have a maximum of 5 new participants, this could be 5 individual bookings, who happen to be starting at the same time.

Create Template Product


To create a new template product, you will need to follow the steps below:
1.Go to Settings > Products > Add Product
1.1 https://demo.bookinglive.com/admin/products

  1. Click on "Actions" in the top-right
  2. Select " Add Product"
  3. Provide a Name and Type of Product
  4. Click " Save"
  5. Once the product has saved, you will be provided with additional options as below:

  1. The Product's Name
  2. The Product's Price
  3. The Product's Description
  4. The Product's Booking View
  5. Is this Product payable with Childcare Vocuchers?
  6. The Minimum Attendance Level required for this product (see Admin Calendar)
  7. Location ID - not required
  8. Band Duration - The interval between start times for new sessions.
  9. Maximum New Participants Per Session - How many people can be in a single Session.
  10. Fixed Times - Used to define fixed start times for sessions, as opposed to the times configured with the Band Duration
  11. The Product Image
  12. The Booking Form that this Product will use
  13. The Feedback Template that this Product will use
  14. The Category for Booking Protect that this product falls under

Creating Templates


Once you have created your Product, you will need to start creating Templates for this product. Templates are the sessions that the participant will be attending.
To create a Template, you will need to follow the steps below:

  1. Go to the "Event Templates" tab
  2. Select " Add Event Template"

  1. Duration of the Template in Minutes
  2. Is this Template only available during Available Hours?
  3. What Resources are used with this Template?
  4. What Sequence is this Template?
  5. The Name of the Product the Template is part of.

Next Steps


Once you have created your Template Event Product, you will need to create a series of Available Events.

Email tab


The email tab allows you to include content in e-mails that is only included if the email is in relation to an order containing this product.
This is usefull for including additional details about the product (such as directions, equipment, additional details, etc) that the customer will need to be made aware of once they have booked.

Additionally, this tab also allows you to include attachments to the e-mail, which is included in the confirmation email where appropriate.

Advanced settings tab


The Advanced Settings tab contains several additional fields that are usefull to utilise:

  1. Does this product use the Event Waiting List?
  2. What is the minimum number of people who can be booked in a single order? (suggestion is to set this to 1)
  3. What is the maximum number of people whoc an be booked in a single order?
  4. Does this product have a minimum participant age?
  5. Does this product have a maximum participant age?
  6. Section showing any linked Pre-Requisites
  7. Does this product have an accounting code?
  8. The Product Timeline that this product is linked to.
  9. The PDF Content for this product - PDF provided when this product is booked (used to make entry tickets and such)
  10. The Completion Certificate for this product - PDF provided when the event has ended (used to make attendance certificates and such)
  11. The Refund Text for this product.

Page last modified: June 18, 2019